Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the objective of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

Case Study: Health Club

In the last few years, fitness center memberships have dropped in price due to increasing industry competition. To stay profitable, gyms must serve hundreds of clients with a small staff, and our example gym is no exception. The gym’s owners knew that it was...

Case Study: Landscaping Business

Today’s case study focuses on a landscaping business with 18 full-time employees, 6 part-time workers, and 15-20 seasonal contractors during peak months. The business provides landscaping and lawn maintenance services to businesses and home owners in a large...
Case Study: Hotel Workforce Management

Case Study: Hotel Workforce Management

Today’s case study highlights how the owner of a small hotel achieved a competitive advantage by adopting Workforce Management Suite. Our example company is a 45-room hotel located on the slopes of a small ski resort. For fifty years, this facility and two...
Case Study: Home Health Agency

Case Study: Home Health Agency

There are considerable growth opportunities for home health care agencies, but with thin margins, profitability depends on careful management. Today’s case study explains how Workforce Management Suite helped a 30-employee for-profit home health care agency...

Case Study: Women’s Health Clinic

Workforce Management Suite Improves Efficiency for Women’s Health Clinic Today’s case study looks at a small women’s health clinic jointly owned by three OB/GYNs. Our example company employs four full-time nurse practitioners, two part-time...